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1. Introduction
ChoiceWyze respects your privacy and is committed to handling personal information responsibly.

 

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

  • Visit our website. 

  • Contact us. 

  • Subscribe to our communications. 

  • Download a free resource. 

  • Purchase an online course or digital product. 

  • Participate in a coaching programme. 

  • Engage us for consulting or diagnostic services. 

  • Otherwise interact with ChoiceWyze. 

 

We aim to process personal information in accordance with the Protection of Personal Information Act 4 of 2013, commonly referred to as POPIA, and other applicable South African laws.

 

2. Responsible party
For purposes of POPIA, the responsible party for personal information processed through the ChoiceWyze website and related services is:
Registered business name: Selectus Thought Worx
Trading name: ChoiceWyze
Email address: info@choicewyze.co.za
Website: www.choicewyze.co.za

 

References to “ChoiceWyze,” “we,” “us,” or “our” refer to this business.

 

3. Personal information we may collect
Depending on your interaction with us, we may collect and process the following categories of information.

 

3.1 Identity and contact information
This may include:

  • Your name and surname. 

  • Email address. 

  • Telephone number. 

  • Business name. 

  • Job title or professional role. 

  • Business or billing address. 

  • Other contact details you choose to provide. 

 

3.2 Account and transaction information
This may include:

  • Account registration details. 

  • Login information managed through the relevant platform. 

  • Products or services purchased. 

  • Order numbers and transaction references. 

  • Invoice and billing information. 

  • Payment confirmation and payment status. 

  • Customer support correspondence. 

 

3.3 Business and professional information
Where relevant to coaching, consulting, diagnostics, assessments, or business tools, we may collect:

  • Information about your business and its operations. 

  • Business goals, challenges, and priorities. 

  • Organisational or strategic information. 

  • Financial information and supporting documents voluntarily provided for a relevant engagement. 

  • Information needed to prepare analyses, recommendations, or agreed deliverables. 

  • Other information reasonably necessary to provide the requested service. 

 

3.4 Website and technical information
When you visit our website, we or our service providers may collect:

  • Internet protocol address. 

  • Browser and device information. 

  • Operating system information. 

  • Website pages visited. 

  • Referral sources. 

  • Date and time of visits. 

  • Interactions with website content. 

  • Cookie and similar technology data. 

 

Where technical information can identify you or be linked to you, it will be treated as personal information where required by law.

 

3.5 Marketing and communication information
This may include:

  • Newsletter subscription preferences. 

  • Lead magnet or resource download history. 

  • Marketing consent records. 

  • Communication preferences. 

  • Information about your interaction with emails or campaigns, where such tracking is used. 

 

4. How we collect personal information
We may collect personal information when you:

  • Complete a website enquiry form. 

  • Subscribe to a newsletter. 

  • Download a checklist, guide, assessment, or other resource. 

  • Create an account. 

  • Purchase a product or service. 

  • Book a coaching session or consultation. 

  • Participate in an assessment or diagnostic engagement. 

  • Communicate with us by email, telephone, online meeting, or another channel. 

  • Provide documents or information required for a consulting or coaching engagement. 

  • Browse our website or interact with our online content. 

 

Information may also be received from payment providers, website platforms, email marketing platforms, analytics services, or other service providers involved in delivering our products and services.

 

5. Why we process personal information
ChoiceWyze may process personal information to:

  • Respond to enquiries and provide customer support. 

  • Register and manage customer accounts. 

  • Process orders and confirm payments. 

  • Provide access to online courses and digital products. 

  • Deliver coaching, consulting, diagnostic, and advisory services. 

  • Schedule appointments and communicate about engagements. 

  • Prepare reports, assessments, recommendations, and other agreed deliverables. 

  • Provide requested resources, guides, or assessments. 

  • Send administrative, transactional, or service-related communications. 

  • Send marketing communications where lawfully permitted. 

  • Maintain business, financial, and transaction records. 

  • Improve our website, products, services, and customer experience. 

  • Protect against fraud, misuse, security incidents, and unlawful activity. 

  • Comply with legal, regulatory, accounting, and tax obligations. 

  • Establish, exercise, or defend legal rights where necessary. 

 

6. Grounds for processing personal information
We process personal information only where a lawful basis exists.
Depending on the circumstances, processing may be necessary because:

  • You have provided consent where consent is required. 

  • Processing is necessary to conclude or perform a contract with you. 

  • Processing is necessary to comply with a legal obligation. 

  • Processing protects a legitimate interest of the customer. 

  • Processing is necessary to pursue a legitimate business interest, where permitted by law. 

  • Processing is otherwise authorised under applicable legislation. 

 

You may withdraw consent where processing depends on consent, subject to legal or contractual limitations and without affecting processing already lawfully carried out.

 

7. Payment information
Online payments may be processed through an authorised payment provider.
When you make a payment, relevant transaction information is transmitted to the payment provider so that the payment can be processed securely.

 

ChoiceWyze may receive:

  • Your name and contact details. 

  • Order and transaction references. 

  • Payment status. 

  • Limited payment method information made available by the provider. 

  • Information required to reconcile transactions, investigate disputes, or process refunds. 

 

ChoiceWyze does not intentionally collect or store your complete payment card number, card security code, or other sensitive card authentication information through its website.

 

Payment information is processed by the relevant payment provider in accordance with its own privacy practices, security standards, and applicable legal obligations.

 

8. Disclosure to service providers
We may share personal information with trusted third parties where reasonably necessary to operate our business or deliver requested products and services.

 

These may include:

  • Payment processing providers. 

  • Website hosting and website management providers, including Wix where applicable. 

  • Email marketing and customer communication providers. 

  • Online learning platforms and course delivery providers. 

  • Cloud storage and document management providers. 

  • Accounting, invoicing, and administrative service providers. 

  • Website analytics and advertising service providers. 

  • Professional advisers. 

  • Information technology and security service providers. 

  • Other service providers supporting the delivery of a specific engagement. 

 

Service providers are expected to handle personal information appropriately and only for authorised purposes.

 

We may also disclose information where required by law, lawful regulatory request, court order, or the protection of legitimate legal rights.

 

9. Sale of personal information
ChoiceWyze does not sell personal information to third parties.
We do not authorise third parties to use customer information for their own unrelated marketing purposes without an appropriate lawful basis.

 

10. Marketing communications
We may send you marketing communications about courses, coaching programmes, consulting services, resources, or other ChoiceWyze offerings where permitted by law.

 

This may occur where:

  • You have provided appropriate consent; or 

  • You are an existing customer and the communication is permitted under applicable direct marketing requirements. 

 

Each marketing email will include a reasonable means to unsubscribe or opt out.

 

You may also opt out by contacting:
info@choicewyze.co.za

 

Even if you unsubscribe from marketing communications, we may still send you necessary service-related or transactional communications, such as:

  • Purchase confirmations. 

  • Course access instructions. 

  • Appointment information. 

  • Invoices. 

  • Service updates. 

  • Responses to support requests. 

 

11. Cookies and website analytics
Our website may use cookies and similar technologies to support website functionality, understand usage, and improve marketing and customer experience.

 

Cookies may be used for:

  • Essential website operations. 

  • Account or session management. 

  • Website security. 

  • Remembering user preferences. 

  • Website performance measurement. 

  • Analytics and audience measurement. 

  • Advertising or remarketing, where implemented and lawfully permitted. 

 

You may manage cookies through your browser settings or through any cookie consent tools available on the website.

 

Disabling certain cookies may affect the operation of some website features.
Where analytics or advertising tools are used, information may be processed by relevant providers, subject to their own privacy terms and applicable legal requirements.

 

12. International transfers of personal information
Some of our service providers may store or process personal information outside South Africa.
This may occur, for example, when using international website hosting, cloud storage, email marketing, analytics, or software platforms.

 

Where personal information is transferred outside South Africa, ChoiceWyze will take reasonable steps to ensure that the transfer is permitted under applicable law and supported by appropriate safeguards, contractual protections, consent where relevant, or another lawful basis.

 

13. Confidential business and financial information
If you provide business records, financial statements, management reports, strategic information, or other sensitive commercial information as part of a coaching or consulting engagement, we will use that information only for legitimate engagement-related purposes or another lawful purpose.

 

Access will be limited to persons or service providers who reasonably require it to support the engagement, subject to confidentiality and security requirements.
Where appropriate, additional confidentiality arrangements may be included in a separate service agreement.

 

14. Information security
ChoiceWyze takes reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access. 

  • Unlawful processing. 

  • Loss or destruction. 

  • Unauthorised disclosure. 

  • Alteration or misuse. 

  • Security incidents. 

 

These measures may include:

  • Secure website connections. 

  • Restricted access to customer information. 

  • Password protection and authentication controls. 

  • Use of reputable payment and hosting providers. 

  • Secure handling of engagement documents. 

  • Reasonable administrative and operational safeguards. 

 

No internet transmission or electronic storage system can be guaranteed completely secure.
Where a security compromise occurs, ChoiceWyze will respond in accordance with applicable legal obligations, including notification requirements where applicable.

 

15. Retention of personal information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

 

Retention periods may depend on:

  • The duration of the customer relationship. 

  • Ongoing course or service access. 

  • Contractual obligations. 

  • Tax and accounting recordkeeping requirements. 

  • The need to respond to disputes or legal claims. 

  • Legitimate business and compliance requirements. 

 

When information is no longer required, we will take reasonable steps to delete, destroy, anonymise, or securely archive it where appropriate.

 

16. Your rights under POPIA
Subject to applicable legal requirements, you may have the right to:

  • Ask whether ChoiceWyze holds personal information about you. 

  • Request access to your personal information. 

  • Request correction of inaccurate, incomplete, or outdated information. 

  • Request deletion or destruction of information where lawful. 

  • Object to certain processing activities. 

  • Withdraw consent where processing relies on consent. 

  • Object to the use of your information for direct marketing. 

  • Ask how your information has been used or shared, subject to applicable limitations. 

  • Submit a complaint to the Information Regulator. 

 

To exercise your rights, please contact:
Email: info@choicewyze.co.za

 

We may request reasonable proof of identity before responding.
Certain requests may be subject to procedures under POPIA or the Promotion of Access to Information Act.

 

17. Children’s personal information
ChoiceWyze products and services are generally intended for adults, business owners, professionals, and organisations.
We do not knowingly collect or process children’s personal information without an appropriate lawful basis or any required consent.

 

If you believe that a child has provided personal information to ChoiceWyze without proper authorisation, please contact us so that we can investigate and take appropriate action.

 

18. Third-party websites and platforms
Our website may contain links to external websites, payment platforms, social media services, online marketplaces, or other third-party services.

 

This Privacy Policy does not govern the independent privacy practices of those third parties.
We encourage you to review the privacy policies applicable to any third-party service you use.

 

19. Complaints
If you have a concern about how ChoiceWyze handles your personal information, please contact us first so that we can attempt to resolve the issue.

 

You may also contact the Information Regulator of South Africa:
Website: Information Regulator South Africa
General enquiries: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200
Toll-free: 0800 017 160

 

20. Changes to this Privacy Policy
ChoiceWyze may update this Privacy Policy periodically to reflect changes in its services, operations, legal requirements, or information practices.

 

The updated policy will be published on this page with a revised “Last updated” date.
Where required by law, we will take additional steps to notify affected individuals about material changes.

 

21. Contact information
For privacy-related questions or requests, please contact:
ChoiceWyze
Registered business name: Selectus Thought Worx
Email: info@choicewyze.co.za
Website: www.choicewyze.co.za
 

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